Railways bring integrated helpline ‘139’

S Vishnu Sharmaa, INN/Chennai, @Svs037

Betterment is becoming a buzzword in Indian Railways, this is evident in their latest measure. The government transporter is putting in place integrated helpline ‘139’ from 1 January this year.

Various other helplines namely 138 (for general complaints) 1800111321  (for catering services) 1072 (for accidents and safety) 152210 (for Vigilance) 58888/138 (for Clean my coach) and 9717630982 (for SMS complaints) will be discontinued and Integrated Railway helpline 139 will take over all existing helpline numbers.

So, from 1 January this year Railway helpline numbers 139 and 182 only will function along with Rail Madad, the Grievance Redressal Mechanism of Indian Railway which is in operation from 15 July last year.

The mobile app Rail Madad (Mobile Application for Desired Assistance During travel) is designed to expedite and streamline passenger grievance redressal.

Rail Madad is part of the Railway Passenger Grievance Redressal and Management System (RPGRAMS) of Indian Railways.

The app registers a complaint with minimum inputs from passenger. And issues a unique ID instantly and relays the complaint online to relevant field officials for immediate action.